INBET is a product of our passion for games. Gambling is meant to be exciting and fun, and the thrill of winning is hard to beat. We pride ourselves on bringing some of the best content on the market to our players, so they can enjoy themselves to the fullest extent.
We are well aware that some people have a harder time drawing the line between having a good time and taking unnecessary risks. Gambling like many other activities bears financial risk and people should always know their limits.
It is our responsibility to assist our players in times of need, because we know compulsive gambling may be dangerous. We encourage our customers to take control or seek assistance by choosing one of the following options:
- Consulting our competent staff available around the clock to provide assistance;
- The National Center for Public Health and Analysis is available at https://ncpha.government.bg/bg/;
- The National HotLine on Drugs, Alcohol and Gambling which provides information and counselling and can refer consumers to other venues for help by phone at: 0888 99 18 66 and also at https://www.drugsinfo-bg.org/ and http://www.solidarnost-bg.org/;
Other independent international organisations that provide information and assistance include:
Responsible Gambling Assistance
INBET offers customers the possibility to self-exclude from the offered services by filling out a Self Exclusion Request Form.
The Self-Exclusion Request Form can be provided by the INBET team via live chat or email. Our email address is [email protected].
The Form needs to be printed out, filled out and signed by the account holder and a clearly legible copy (picture) must be sent to [email protected] or submitted via our live chat.
Each self-exclusion is applied for an indefinite period of time by default unless a specific term is specified. From the moment an application is submitted, we will immediately close the account. All bets that have not been completed at the time of the self-exclusion taking effect will remain open until the end of the respective events and their settlement.
A self-excluded account may be reactivated only after the expiration of the term, without the need for an explicit application from the users. INBET reserves the right to decline account reactivation requests to persons vulnerable to developing a gambling addiction or persons who are included in the Vulnerable Persons List maintained by the National Revenue Agency (NRA). The reactivation of the above-mentioned accounts is possible only after the exclusion of the account holders from the respective Registers.
All applications are reviewed and processed immediately.
Our staff is available around the clock and can provide additional information and assistance.
National Revenue Agency (NRA)
The National Revenue Agency (NRA)www.nra.bg is responsible for implementing government regulations on gambling.
People with gambling issues and people whose social status and/or income level may expose them to excessive gambling, could be listed in the “Register of vulnerable persons” (established under Article 10 of the Gambling Act), which will restrict their access to regulated gambling facilities. Entry in the Register takes place after filling and submitting a Request to the executive director of the NRA for entry/deletion in/from the Register by the person or by his/her legal representative.
The submission can be initiated as follows:
- on paper at any NRA office;
- via e-mail at [email protected], signed with a Qualified Electronic Signature (QES).
The request for entry in the Register may indicate a time period for which the entry shall be made, which may not be shorter than two years.
Deletion from the Register is made at the request of the registered person by filling in and submitting a new Request to the Executive Director of the NRA using the above-mentioned form or when the term for entry has expired or if not specified – two years after the entry.
NRA Executive Director-appointed officials have access to the data in the Register, as well as employees appointed by the regulated gambling companies (Art. 10d, para. 2 of the Gambling Act).
The National Revenue Agency processes and protects the personal data of individuals in accordance with the requirements of the Personal Data Protection Act (PDPA) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Sample requests are uploaded on the website of the National Revenue Agency.